Collection: After-sales Service Policy

1. Period of Policy Implementation

The after-sales policy (hereinafter referred to as “the Policy”) is for the entire intelligent guidance system, including Autopilot System and RTK Base Station (hereinafter referred to as “the products”), sold by Heilongjiang Huida Technology Co., Ltd (hereinafter referred to as “Huida”).

1. Contents of the Policy

Chapter I.    Warranty Policy

1.  Warranty Period

In case of any hardware malfunction for reasons beyond control during the warranty period, the product(s) involved will be replaced for free. For any hardware malfunction caused by human error or after the guarantee period, Huida will provide repair service on the basis of an agreed quotation to the end user.

Details of the Guarantee Period are as follows:

Guarantee Period: 1 year for main parts (refer to “2. Specific Guarantee Period of parts”); 1 year for the wearing parts.

Specific Guarantee Period of parts:

Note: Guarantee is inapplicable to damages caused by improper use.

Huida Autopilot System
NO.	Part	Warranty period(year)
1	Terminal	1
2	Attitude Sensor	1
3	Gyroscope angle sensor	1
4	Steering Motor	1
5	GNSS Antenna	1
6	RAM Stand	1
7	GNSS Cable	1
8	Camera	1
9	Steering Wheel	1
10	Splined Sleeve	1
11	Wiring harness	1
12	Radio Antenna	1
Notepad：Guarantee is inapplicable to damages caused by improper          use.

 

Base station
NO.	Part	Warranty period(year)
1	Base station body	1
2	Radio Antenna	1
3	Power adapter	1
4	Antenna Wiring harness	1
5	Power amplifier	1
6	GNSS Antenna	1
7	Antenna fixed rod	1
8	Antenna extension rod	1
9	Mounting box	1
Notepad：Guarantee is inapplicable to damages caused by improper          use.

 

Mobile Base station
NO.	Part	Warranty period(year)
1	Base station body	1
2	USB power cable	1
3	Battery power cable	1
4	Radio Antenna	1
5	base station tripod	1
Notepad：Guarantee is inapplicable to damages caused by improper          use.

 

2. Warranty Period Counting

To ensure customer perception, Huida provides the product warranty period for end users counting from the receipt date by the users, 1 year for main parts, and 1 year for the wearing parts. When contacting with Huida for warranty service, users should present the purchase invoice and the courier receipt to demonstrate the certificate of warranty. Suppose the user cannot provide a warranty certificate or valid invoice. In that case, the warranty period shall be counted starting from the ex-factory date corresponding to the serial number on the machine body. In case of repair or replacement happened, the warranty period is not renewed but shall be continuously calculated according to the original warranty period.

3.  Warranty Method

For any performance failure specified in the List of Performance Failures within the warranty period under normal operations, Huida will provide free

Following is the List of Performance Failures

Performance Failure
Huida Autopilot System	Unable to power on
	Abnormal power-off
	Abnormal IMU operation
	Abnormal motor steering
	Abnormal routing
Notepad:Please contact your network operator first for a network problem.

 

Performance Failure
Base station/Mobile Base station	Unable to power on
	Abnormal power-off
	Indicator light not shown
	Unable to connect
	Unable to search for satellite
Notepad:When pairing and searching for satellites, please perform in an open, unobstructed, and no strong electromagnetic radiation area.

 

Notes: Any failure/malfunction not specified in the list above shall be not deemed as performance failure.

Users may get contact Huida service by mailbox Sales@huidatech.cn or by hotline marked in the package of the products. Users may also launch the Huida homepage for more information and guidance at https://www.huidatech.cn/.

In case of malfunction, operating issues, or other inquiries, users may contact Huida service for a solution. If the failure or defects are verified to be intrinsical, Huida will provide a replacement for free during the warranty period. In case of product replacement, the user is obliged to deliver the former product to the appointed address by Huida, and the courier cost should be borne by Huida.

Users will get remote instruction guidance from the Huida service if needed. On-field installation is also available if users accept the service quotation. To facilitate problem-solving, Huida can help bridge users with local distributors, if there is any. The chargeable service fee shall be discussed between user and distributor, and Huida will provide technical assistance accordingly.

For any hardware malfunction caused by human error or warranty expired, Huida will provide repair service or replacement on basis of an agreed quotation to the end user.

4.  Situations not Covered in the Scope of Free Warranty:

The malfunctioning part of the product has already exceeded the warranty

Damage caused by natural calamities (flood, fire, earthquake, thunder-stroke, typhoon, etc.), force majeure such as disasters related to animals, pets, and insects, or human errors during operation (entry of foreign matter or liquid substance, scratch, intense radiation, etc.).

Assembling & disassembling and repair by oneself; product tested or repaired by a service provider without the authorization of Huida, or individual part of product sent to an Huida-authorized service provider for repair without the guidance of

Malfunctions and damage caused by modification and alteration of product specifications by oneself and installation, addition, and expansion of parts not sold, authorized, or approved by

The warranty identification of the product is torn up or damaged beyond recognition; the warranty card is obliterated or inconsistent with the product; the bar code or serial number of the product part is torn up or

Issues or malfunctions due to failure to operate in the method shown in the manual or other improper

The components, external rubber parts, standard parts, and vulnerable parts that require regular maintenance.

Chapter II.     Charging Standard for Paid Services

1. Paid service

Huida paid services to refer to the services provided to users beyond the warranty period or scope of parts when after-sales issues cannot be solved by dealers. The specific paid services include hardware fault detection, repair, software debugging and

Composition of paid service charges:

Paid service charges include labor costs, the material expense of spare parts, and transportation costs. Paid service charges = labor cost + material expense of spare parts + transportation cost

Labor cost: labor cost of technicians providing repair and maintenance services

The material expense of spare parts: Replacement of parts and devices, and consumables maintenance.

2. Charging standard for manual service

Manual service shall be priced based on a comprehensive consideration of factors including difficulty in implementing different types of services, technical capacity grade requirement, service hours, and travel.

3. Charging standard for the material expense of spare parts

The charging standard for the material expense of spare parts shall be made separately by Huida and is subject to the actual quotation by the Huida-authorized service center.